Niur Client Support

Dedicated Customer Care

Our team is here to assist you with orders, sizing, and any product inquiries. We aim to respond to all messages within one business day, Monday to Friday, 9 AM to 5 PM EST.

Have a Question?

Send Us a Message

For detailed information on shipping, order tracking, or our 30-day return policy, please refer to the sections below. If you need personalized assistance, use the form to reach our client support team directly.

Hassle-Free Returns

Simple Exchanges & Returns

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Initiate Online

Pack & Ship

Receive Confirmation

Visit our Returns Portal with your order number and email to start the process. Select the items you wish to return or exchange.

Securely pack your items in their original packaging. Use the prepaid shipping label provided through the portal and drop off at any carrier location.

Once received and inspected, we'll process your refund or ship your exchange within 3-5 business days. You'll receive email updates every step of the way.